English for Business Communication Skills English for Business Communication Skills


CHAPTER 1.

WORK AT FULL STRETCH: Pulling your weight

TASK 7 (page 15)

Listening: Teleworking and telecommuting - 3.2 MB

TASK 4 (page 23)

Listening: The ten most annoying business buzzwords - 3.6 MB

CHAPTER 2.

CAREER DEVELOPMENT: Learning the ropes

TASK 4 (page 39)

Listening: The importance of skills at work - 2 MB

TASK 6 (page 42)

Listening: Different types of teams - 1.8 MB

CHAPTER 3.

BUSINESS MEETINGS: Covering a lot of ground

TASK 9 (page 50)

Listening: The business meeting - 2.2 MB

TASK 2 (page 52)

Listening: How to say you’re not able to attend a meeting - 1.2 MB

TASK 11 (page 57)

Listening: Business Meeting / Customer support improvements - 5.8 MB

CHAPTER 4.

PRESENTATIONS AT WORK: Going with the flow

TASK 3 (page 68)

Listening: Tips for making PowerPoint business presentations - 5.3 MB

TASK 2 (page 73)

Listening: How to start a business presentation? - 1.9 MB

TASK 6 (page 75)

Listening: Rehearsing a business presentation - 2.6 MB

TASK 10 (page 78)

Listening: What language to use in business presentations? - 2.6 MB

TASK 3 (page 81)

Listening: Words to describe upward and downward trends - 13.7 MB

CHAPTER 5.

TELEPHONE EXCHANGES: Touching base with your clients

TASK 8 (page 100)

Listening: How to handle a client call? - 4.6 MB

TASK 2 (page 101)

Listening: Ten essential business telephone skills - 6.3 MB

TASK 11 (page 109)

Listening: Examples of telephone conversations - 3.4 MB

TASK 13 (page 110)

Listening: Examples of voicemail greetings - 1.9 MB

CHAPTER 6.

NEGOTIATIONS: Driving a hard bargain

TASK 8 (page 122)

Listening: Negotiating accountant fees - 2.4 MB

TASK 10 (page 123)

Listening: An interview – negotiating higher fees - 7.7 MB

TASK 3 (page 125)

Listening: Starting the negotiation process - 979 KB

TASK 9 (page 130)

Listening: Summary of the negotiation process - 1.2 MB

CHAPTER 7.

EMAIL COMMUNICATION: Keeping people in the loop

TASK 3 (page 138)

Listening: The most irritating mistakes in business emails - 2.8 MB

TASK 7 (page 141)

Listening: The most common mistakes in business emails - 4.8 MB