

CHAPTER 1.
WORK AT FULL STRETCH: Pulling your weight
TASK 7 (page 15)
TASK 4 (page 23)
CHAPTER 2.
CAREER DEVELOPMENT: Learning the ropes
TASK 4 (page 39)
TASK 6 (page 42)
CHAPTER 3.
BUSINESS MEETINGS: Covering a lot of ground
TASK 9 (page 50)
TASK 2 (page 52)
TASK 11 (page 57)
CHAPTER 4.
PRESENTATIONS AT WORK: Going with the flow
TASK 3 (page 68)
TASK 2 (page 73)
TASK 6 (page 75)
TASK 10 (page 78)
TASK 3 (page 81)
CHAPTER 5.
TELEPHONE EXCHANGES: Touching base with your clients
TASK 8 (page 100)
TASK 2 (page 101)
TASK 11 (page 109)
TASK 13 (page 110)
CHAPTER 6.
NEGOTIATIONS: Driving a hard bargain
TASK 8 (page 122)
TASK 10 (page 123)
TASK 3 (page 125)
TASK 9 (page 130)
CHAPTER 7.
EMAIL COMMUNICATION: Keeping people in the loop
TASK 3 (page 138)
TASK 7 (page 141)