CHAPTER 1.
WORK AT FULL STRETCH: Pulling your weight
TASK 7 (page 15)
Listening: Teleworking and telecommuting - 3.2 MB
TASK 4 (page 23)
Listening: The ten most annoying business buzzwords - 3.6 MB
CHAPTER 2.
CAREER DEVELOPMENT: Learning the ropes
TASK 4 (page 39)
Listening: The importance of skills at work - 2 MB
TASK 6 (page 42)
Listening: Different types of teams - 1.8 MB
CHAPTER 3.
BUSINESS MEETINGS: Covering a lot of ground
TASK 9 (page 50)
Listening: The business meeting - 2.2 MB
TASK 2 (page 52)
Listening: How to say you’re not able to attend a meeting - 1.2 MB
TASK 11 (page 57)
Listening: Business Meeting / Customer support improvements - 5.8 MB
CHAPTER 4.
PRESENTATIONS AT WORK: Going with the flow
TASK 3 (page 68)
Listening: Tips for making PowerPoint business presentations - 5.3 MB
TASK 2 (page 73)
Listening: How to start a business presentation? - 1.9 MB
TASK 6 (page 75)
Listening: Rehearsing a business presentation - 2.6 MB
TASK 10 (page 78)
Listening: What language to use in business presentations? - 2.6 MB
TASK 3 (page 81)
Listening: Words to describe upward and downward trends - 13.7 MB
CHAPTER 5.
TELEPHONE EXCHANGES: Touching base with your clients
TASK 8 (page 100)
Listening: How to handle a client call? - 4.6 MB
TASK 2 (page 101)
Listening: Ten essential business telephone skills - 6.3 MB
TASK 11 (page 109)
Listening: Examples of telephone conversations - 3.4 MB
TASK 13 (page 110)
Listening: Examples of voicemail greetings - 1.9 MB
CHAPTER 6.
NEGOTIATIONS: Driving a hard bargain
TASK 8 (page 122)
Listening: Negotiating accountant fees - 2.4 MB
TASK 10 (page 123)
Listening: An interview – negotiating higher fees - 7.7 MB
TASK 3 (page 125)
Listening: Starting the negotiation process - 979 KB
TASK 9 (page 130)
Listening: Summary of the negotiation process - 1.2 MB
CHAPTER 7.
EMAIL COMMUNICATION: Keeping people in the loop
TASK 3 (page 138)
Listening: The most irritating mistakes in business emails - 2.8 MB
TASK 7 (page 141)
Listening: The most common mistakes in business emails - 4.8 MB